Behind the seemingly technical issue of baggage delivery lies a broader economic challenge. As a regional hub in the making, Abidjan aims to boost its attractiveness for airlines, business travelers, and international tourism. In a highly competitive sector, the quality of the passenger experience has become a decisive factor.

On 29 December 2025, a high-level meeting brought together all key stakeholders at the airport. Chaired by Dioman Coné, Chief of Staff to the Minister of Transport, the session marked a turning point, introducing a coordinated approach led by public authorities to address structural inefficiencies.

The discussions focused on a detailed review of the baggage handling process—from check-in counters to final delivery, including transfers and hold baggage transport. The exchanges highlighted operational gaps related to coordination among stakeholders, equipment capacity, and flow management during peak periods.

Among the immediate measures adopted is the addition of extra baggage conveyors, aimed at reducing waiting times in the arrivals hall—one of the main irritants for travelers. Beyond equipment upgrades, however, the focus is on improving operational governance.

The Ministry of Transport announced the upcoming creation of an operational monitoring committee, composed of representatives from each entity operating on the platform. The committee will oversee, coordinate, and, if necessary, arbitrate baggage handling operations under a framework of shared responsibility.

Another major innovation is the establishment of a Daily Operational Coordination Center (DOCC), supported by a daily report on airport activities. Its goal is to streamline real-time information flow, anticipate peak periods, and quickly adjust human and technical resources according to traffic.

Recognizing the importance of the issue, authorities and operators have committed to fully resolving baggage handling problems by end of February 2026, a tight timeline that underscores the urgency of the situation.